_edited.png)
CUSTOMER CARE
At Jellavu, absolutely nothing is more important than customer satisfaction. Client service and customer satisfaction are crucial to our process. We want to serve and cater to each and every desire that you have; this is why we offer a wide variety of customer care services to keep you always happy and satisfied. Send us any concerns so that we can resolve them immediately. We would also love to hear your requests and recommendations so that we consider them in the future.
REQUESTS & CONCERNS
RETURNS & EXCHANGE
If you are not 100% happy with your purchase, you can return your order and get a refund or exchange the product for another one.
You can return or exchange the product within 14 days from the day you receive it.
At delivery, the courier won’t allow you to open the package, as the packages are insured.
If you have any problems with the order please contact us and we’ll send you a new courier to either exchange or refund your order.
Any product you return must be in its original packaging, unused, and with the label attached and in the same condition you received it in.
Only delivery fees will be applied. You can request a refund or exchange here
FAQ
Do you provide International delivery?
Yes, we operate actively in over 20 countries including (but not limited to) Egypt, the USA, the UK, Japan, South Korea, France, Italy, UAE, and more and we offer international delivery all around the world.
How do I return an item?
To return, exchange or get a refund please login to our returns and cancellation portal through clicking here
What is your returns policy?
If you are not 100% happy with your purchase, you can return your order and get a refund or exchange the product for another one.
You can return or exchange the product within 14 days from the day you receive it.
At delivery, the courier won’t allow you to open the package, as the packages are insured.
If you have any problems with the order please contact us and we’ll send you a new courier to either exchange or refund your order.
Any product you return must be in its original packaging, unused, and with the label attached and in the same condition you received it in.
Only delivery fees will be applied.
At checkout, I don't know my Zip/Postal code?
If you do not know your Zip/Postal code or do not have one, just enter '0' in the Zip/Postal code field.
How can I contact your couriers?
When you make an order you will receive an email with all of the information that you need to receive your order. Our logistics team might contact you if clarification is needed and our courier partners will contact you to deliver your order.
How can I cancel my order?
To cancel your order or request a refund please email us at info@jellavu.com